Watch: PFCC Conference highlights resilience and strength during COVID-19

woman holds award in group with three other women and man
The family of the late Alan Watts were among those honored at the 2021 Patient- and Family-Centered Care Conference.

Augusta University Health‘s Patient- and Family-Centered Care Conference highlighted resilience and strength during critical challenges and identified how “We are stronger … Because of COVID.”

The conference, which took place both in-person and virtually March 16, was quite emotional at times as people reflected on the past year and the fight against COVID-19.

“The PFCC Conference this year was decidedly different, because of COVID,” said Julie Moretz, assistant vice president and chief experience officer at AU Health. “We showcased our own internal experts who shared the tenets of patient- and family-centered care through their own experiences during such an extraordinary time. So many of our colleagues have expressed that our presenters shared such powerful messages about hope and healing.”

Nurse in hospital
Augusta University Health Nurse Manager Yolanda Coar died Aug. 9. Her widower received the Patricia Sodomka Leadership Award at the 2021 PFCC Conference.

The conference also paid tribute to those we lost over the past year.

“We experienced heartfelt moments when several PFCC awards were presented posthumously to those AU Health staff whom we continue to celebrate,” Moretz said. “PFCC Family Choice Awards were presented to the families of Kenneth Mass and Alan Watts, and the Pat Sodomka Leadership Award was presented to Yolanda Coar’s husband.

“We also celebrate with the Department of Spiritual Care for receiving the PFCC Partnership Award. The chaplains are the heart of our hospital and through their collaborative efforts, they have made a significant difference in how care was delivered.”

Watch the conference in full here and here.

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Written by
Henry Hanks

Henry Hanks is Senior News & Communications Coordinator at Augusta University. Contact him to schedule an interview on this topic or with one of our experts at 706-522-3023 or

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Written by Henry Hanks

Jagwire is your source for news and stories from Augusta University. Daily updates highlight the many ways students, faculty, staff, researchers and clinicians "bring their A games" in classrooms and clinics on four campuses in Augusta and locations across the state of Georgia.

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