4 things students should know right now – March 21

See the full student FAQ and other information about COVID-19 on our dedicated resource page.

Update: Find further information regarding refunds here.

What health resources are available to me — whether I have student health insurance or not?

All students still have access to Augusta University’s Student Health Services and Student Counseling and Psychological Services. Please contact these offices if you are in need of care.

Additionally, all students at University System of Georgia institutions are now eligible to consult with Student Health Insurance Plan (SHIP) doctors, nurses and mental health specialists as they work through issues related to COVID-19. These consultations are no cost for students enrolled in USG SHIP and are $40 for non-enrolled students. There is a 24/7 help line available for all students at no charge.

All students can download the HealthiestYou mobile app, call 855-870-5858 or go online for telehealth services. To support students who may be experiencing anxiety or stress following the recent developments around COVID-19, an Emotional Support Help Line at 866-342-6892 provides access to specially trained mental health specialists 24 hours a day, seven days a week, for as long as necessary. The service is free of charge to all students.

Students who have questions or concerns about whether they are experiencing symptoms related to COVID-19 should immediately call their health care provider or member services number through their insurance plan. For students who need guidance or may not have a provider or insurance, the Georgia Department of Public Health has established a hotline at 844-442-2681.

Additionally, Augusta University is fortunate to be associated with AU Health. If any students thinks they may have been exposed to COVID-19 or are experiencing symptoms, they may use the AU Health Hotline at 706-721-1852 or the free virtual screening tool. All testing is free of charge, if indicated.

What if I do not have access to a computer at home?

It is a critical, top priority for Augusta University to support the online learning operation. We are aware that some students may not have the ability to access learning management systems (like D2L) from home, due to the lack of a device or internet service.

In an effort to assist these students, the Office of the Dean of Students has created a process through which students can request assistance with technology that will help them successfully complete their courses during spring semester. The form can be found here or on the Jags CARE website and can be completed by any student. Augusta University faculty and staff will assist students, when possible and when consistent with overall public health guidelines, in providing access. For example, faculty may make of traditional remote learning options, e.g., U.S. mail, etc.

Will I receive a refund for housing, meals, and other fees?

Augusta University is working closely with the University System of Georgia to review all fees assessed to students, including mandatory fees, to determine which fees should be maintained versus refunded on a pro-rated basis. Students should expect to learn more about refunds the week of March 23.

Is graduation canceled?

All public events, including commencement exercises and extra-curricular activities such as intercollegiate athletics, are canceled or postponed. Online-only activities will be permitted and should be supported by campus staff. Students will still be able to graduate, consistent with academic standards, but the actual ceremony is postponed.