SoftServ status update for University employees

The SoftServ Employee Self-Service portal will remain unavailable for now. You may access your pay advice and other SoftServ functions by following the attached instructions. These instructions will only work in the following locations:

  • Augusta campuses
  • Medical Partnership campus in Athens
  • GCHC sites throughout the state
  • Other Georgia locations connected to the AU network

These instructions will not work at smaller AU business locations that are not connected to the AU network and they will not work for employees attempting to connect from home. If you have difficulty logging in, please contact the Help Desk at 706.721.4000. If you are unable to login from your location and need to obtain pay advice via an alternate method or have other payroll questions, please contact:

University employees – non-GCHC: Tamara Rehbein 706.721.0019

University employees – non-GCHC: Crystal Hunt 706.721.0020

University employees – with GCHC: Dorothy Reagan 706.721.2831

Thank you for your continued patience while we address this important issue.


Charles R. Enicks
VP & Chief Information Officer

Susan A. Norton
Enterprise VP for Human Resources

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