Would Walt Disney run a hospital differently than most current healthcare executives would? Fred Lee, the former vice president of two major medical centers and a former cast member at Walt Disney World in Orlando, Florida, thought so.
In his 2004 book, “If Disney Ran a Hospital: 9 1/2 things you would do differently,” Lee challenged the assumptions that have defined customer service in healthcare for decades. Now, Lee’s groundbreaking work has been adapted into a fun and engaging training designed to help you learn how your hospital can emulate Disney by transforming service visits into positive patient experiences.
Augusta University Human Resources will host a session of “If Disney Ran Your Hospital” training on Wednesday, May 10 from 9:30 a.m. to noon in the Augusta University Medical Center 3rd floor amphitheater (BI 3079).
During the training, employees will explore why “excellence service initiatives” haven’t led to high patient satisfaction or loyalty. The course will also provide Lee’s 9 and 1/2 principles to help employees gain a competitive advantage by being seen as the “best” in comparison to colleagues and other experts in their respective fields.
Visit the Workforce Learn Online webpage to enroll for this session.
Contact Kimberly Hayes at KIHAYES@augusta.edu or 706-721-3196 for more information.