Two teen kids kissing mom on the cheek
T. Nicole Boatwright, center, invites staff, patients and families to provide input and help improve the overall patient experience at Augusta University.

JagNation’s T. Nicole Boatwright: ‘It is my pleasure to serve staff, patients and families’

In this series, Jagwire continues to feature people from around Augusta University and AU Health who keep JagNation running. Email the media relations team to share your story. This week we speak to T. Nicole Boatwright, a member of the Center for Patients and Families.

Where is your spot in JagNation?

Center for Patients and Families, Patient Experience Department, as the Senior Patient Experience Coordinator.

Woman speaking

How long have you been a part of JagNation?

Five years with the university, 10 years with the hospital.

Most interesting thing about your job?

It is never the same. .. the statement, “and all other job duties that are assigned” really is true as it relates to my job. I thoroughly enjoy the challenge of it all. It is my pleasure to serve the staff and patients and families.

Favorite thing about JagNation?

We intentionally invite staff, patients and families to sit at the table to help improve the overall experience. It’s the AU way!

Man and woman


Johnnie Boatwright, husband of eight years; children Marquis and Yasmine Cook; bonus children Jay and Bri Boatwright.


Dancing, exercising, cooking vegetarian dishes and spending time with family.

Something the JagNation does not know about you?

I am an ordained minister and extremely adventurous (ax-throwing, rock climbing, hang gliding, etc.)

Augusta University values are compassion, collegiality, excellence, inclusivity, integrity and leadership. Describe how you fulfill one or more of these values.

Woman in a hat

I once heard that “excellence begins where excuses end.” This statement changed the trajectory of how I approach everything. It’s my belief that the floor is the basis on which creativity and excellence begins. In order for me to feel I’ve succeeded, I position myself in a posture where I am able to execute flawlessly time and time again with every project, every encounter, every time.

Integrity is making the personal choice to do the right thing in a reliable way — knowing that nobody is going to know whether you did it or not. This is a trait that is natural and effortless for me, as it is a part of who I am. Consistently, I strive to visibly show integrity through my actions, words, decisions, methods and outcomes. Once it’s lost it is hard to regain.

Leadership is what leadership does. Therefore, I’m careful to ensure my talk and walk mimic each other. Leadership is vital because it has the ability to lead someone in the right or wrong direction. I’ve learned through experience that “people don’t do what you say, people do what they see you do.”

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Written by
Lisa Kaylor

Lisa Kaylor is the Lead Communications and Media Coordinator for AU Health. Contact her to schedule an interview on this topic or with one of our experts at 706-721-5292 or

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Written by Lisa Kaylor

Jagwire is your source for news and stories from Augusta University. Daily updates highlight the many ways students, faculty, staff, researchers and clinicians "bring their A games" in classrooms and clinics on four campuses in Augusta and locations across the state of Georgia.

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