JagNation’s Patricia Connell: Her team helps thousands of callers to AU Health every day

Woman at desk
Patricia Connell is the manager of communications services at Augusta University.

In this new series, Jagwire will be featuring people from around Augusta University and AU Health who keep JagNation running. Email the media relations team to share your story.

What is your spot in the JagNation?

Hospital communications services switchboard manager.

How long have you been a part of JagNation?

Forty years.

 A group of people pose for a photo
Patricia Connell, third from right, with friends.
Most interesting thing about your job?

Working with patient callers, health care workers, physicians and all outside callers with their needs.

Favorite thing about JagNation?

The people that I work with.


Husband, Wayne; dog, Dixie.


Reading, yard work and vacationing with friends and relatives.

Man and woman
Patricia Connell with her husband, Wayne
Something JagNation does not know about you?

I have two booths at two different (antique) shops. I buy and sell antiques and other collectibles, soaps, lotions, etc. I also dog and cat sit for friends.

How has COVID-19 changed/affected your job?

We are very busy helping the caller get their results and letting the department know when the callers are having issues reaching them. We do about 300 to 500 calls every day that are related to COVID-19, in addition to the 1,500 to 1,800 regular calls we get per day.

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Written by
Lisa Kaylor

Lisa Kaylor is Media Relations Specialist at Augusta University. Contact her to schedule an interview on this topic or with one of our experts at 706-721-5292 or lkaylor@augusta.edu.

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Written by Lisa Kaylor

Jagwire is your source for news and stories from Augusta University. Daily updates highlight the many ways students, faculty, staff, researchers and clinicians "bring their A games" in classrooms and clinics on four campuses in Augusta and locations across the state of Georgia.

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