Back on campus? Start with these IT resources 

A new semester is underway and having the right technology resources at your fingertips can help keep teaching, learning, research and campus operations running smoothly. Augusta University Information Technology provides the tools, support and guidance the university community needs to stay connected throughout the semester.

From accessing university systems and connecting to Wi-Fi to finding technical support and online guides, these resources can help you get started quickly and know where to turn when you need assistance.

Quick Links 

Need help right away? Start here.
IT Support Portal 
IT Help Desk  
Faculty & Staff IT Guide 
Student IT Guide

Technology issues don’t always happen during business hours, which is why Augusta University’s IT Help Desk provides 24/7 support for faculty, staff and students. 

From password resets and account access to computer troubleshooting, software support, Microsoft 365 assistance and network connectivity, our team is ready to help resolve a wide range of technology issues and get you back to teaching, learning and working as quickly as possible. 

Submit a request through the IT Support Portal, call the IT Help Desk 24/7, or visit one of our walk-up Help Desk locations during posted business hours. 

Find answers anytime with our IT guides 

Many common technology questions can be answered without waiting for support. Our online IT Guides provide step-by-step instructions for many of the services you use every day. 

We recommend bookmarking the guide that best fits your role. 
Faculty & Staff IT Guide 
Student IT Guide 

The guides are reviewed and updated regularly to ensure you have the latest information throughout the academic year.

Most-used resources at the start of the semester 

The following resources are among the most frequently accessed by faculty, staff and students during the first weeks of the semester. Bookmark them now so they’re easy to find whenever you need them. 

Connect to Campus Wi-Fi 
AU Email 
Activate Accounts/Reset Your Password 
Duo Multi-Factor Authentication 
Install University Software 
Box (Cloud-Storage) 
Academic Technology Support 
Report Suspicious Emails 

Technology powers every part of the Augusta University experience, from classrooms and research labs to offices and remote workspaces. Whatever your role on campus, Augusta University Information Technology is committed to providing the tools, resources, and support you need to succeed.