AUHealth Advantage: PFCC

What does patient- and family-centered care mean to you? Participation? Collaboration? Information sharing?

“Patient- and family-centered care to me means we not only involve our patient, but our family member in everything we are doing,” Nicole Boatwright, Patient Experience Coordinator.

As medicine continues to become more and more technologically sophisticated and the systems that deliver medical care become more complex, the relationship between providers, patients and families is more important than ever.

Because we are an academic medical center, we take a team approach to health care with the patient being the most important team member. By encouraging patients and families to become involved in their care, we are improving the way health care is delivered. It’s an important new philosophy in medicine and one we are proud to be leading.

To us, quality patient care is about how we achieve superior outcomes and high patient satisfaction by consistently delivering cutting-edge services and treatments in a way that best meets patient needs and expectations. Thanks to our standards and missions, Augusta University is now a national model for Patient- and Family-Centered Care. That is the #AUHealthAdvantage.

Learn more about the AUHealth Advantage  or join the conversation with #AUHealthAdvantage.