Georgia War Veterans Nursing Home among best in nation for high-quality care

The Georgia War Veterans Nursing Home has recently been awarded several of Pinnacle Quality Insight’s Customer Experience Awards. The awards are given to care providers who have achieved best-in-class customer satisfaction within a peer group.

Out of 16 categories, Georgia War Veterans Nursing Home received an award for each, including overall satisfaction, cleanliness, response from the facility and safety and security. This outstanding performance has put the facility in the top 15 percent of the nation regarding customer satisfaction.

The home is owned and funded by the Georgia Department of Veterans Service and operated through an interagency agreement with Augusta University. Through this association, Georgia War Veterans Nursing Home is considered a leader in the area of geriatric educational training for Augusta University.

Pinnacle Quality Insight conducts monthly surveys with the customers of the 2,700 firms enrolled. Their program ensures residents receive proper care and attention throughout their stay at these facilities.

These surveys and awards are meant to help their clients gather feedback and keep the focus on providing exceptional care day in and day out.

“We are honored that Pinnacle recognizes our staff for their excellent work in multiple areas of our operations,” said Carlton Deese, executive director of Georgia War Veterans Nursing Home. “It is affirmation that we are not only providing great technical care, but we are also providing that care with a smile and a positive attitude. Overall, this achievement reflects our staff’s continued efforts and commitment to providing excellent care to our nation’s heroes.”