Computer keyboard

Augusta University to discontinue use of Mimecast archive

On Oct. 1, Augusta University will decommission Mimecast, a cloud cybersecurity service for archiving AU emails, and will begin using Microsoft Exchange Online Archiving Services.

The Microsoft service offers users archiving capabilities with the archive mailbox feature. An archive mailbox is a specialized mailbox that appears alongside the users’ primary mailbox folders in Outlook. Users can access the archive in the same way they access their primary mailboxes. In addition, they can search both their archives and primary mailboxes. This new feature will be much more user-friendly and easier to access than the previous Mimecast archiving service.

Emails will start populating within the Online Archive folder (see below) within seven days of July 24. This process will be automatic and require no action on your part. Further details will be provided as we move forward.

All emails will automatically be archived after 180 days, or six months, in the user’s inbox. Why do we archive? Email-borne threats like phishing and ransomware continue to impact organizations, especially higher learning institutions and hospitals, so we must remain vigilant.

It’s easy to access your Outlook Archive folder? For PC/Windows users, your new archived emails will appear as so:

PC Example
For Mac/iOS users, your new archived emails will appear as so:

We thank you for your patience during this time and will provide updates throughout the process on

Should you experience any issues, please contact the Help Desk at 706-721-4000 or access the Online Service Portal.

Like Love Haha Wow Sad Angry
woman headshot
Written by
Staci Thompson

Staci Thompson is the communications specialist for Information Technology. Contact her at 706-721-3359 or

View all articles
woman headshot Written by Staci Thompson

Jagwire is your source for news and stories from Augusta University. Daily updates highlight the many ways students, faculty, staff, researchers and clinicians "bring their A games" in classrooms and clinics on four campuses in Augusta and locations across the state of Georgia.

graphic that says download jag mobile with icon buttons below that say download on app store and download on google play with a picture of a phone
Students smiling for a photo in front of the James Brown statue downtown.