Augusta University offers online workshops to enhance patient and family experience

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The Center for Patients and Families at Augusta University Health will be hosting several virtual workshops in September and October geared to enhance the patient and family experience.

The E3: Culture Transformation workshops are designed to teach AU Health employees how to use emotional intelligence and empathy in their communication, especially when using the Augusta University Medical Center’s service models AIDET and ACT.

Participants will explore the various techniques on how to understand and manage emotions and human behavior to have successful encounters with others. The training is one of the many ways AU Health is creating a culture of making an impact on every person, every encounter, every time.

Each session will be held online using the video conferencing tool Webex, and workshop dates and links are listed below:

1 p.m. Wednesday, Sept. 16
1 p.m. Wednesday, Sept. 30                                                                         
1 p.m. Wednesday, Oct. 14
1 p.m. Wednesday, Oct. 28

For more information, contact the Center for Patients and Families at 706-721-7322.

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Written by
Danielle Harris

Danielle Harris is Senior Media Relations Coordinator at Augusta University. Contact her to schedule an interview on this topic or with one of our experts at 706-721-7511 or

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Written by Danielle Harris

Jagwire is your source for news and stories from Augusta University. Daily updates highlight the many ways students, faculty, staff, researchers and clinicians "bring their A games" in classrooms and clinics on four campuses in Augusta and locations across the state of Georgia.

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