For many patients, visiting a hospital can be a difficult experience.
Illness is frightening. Few patients expect to hear good news from a hospital visit. Fewer still feel comfortable staying away from their homes. Only the effort of talented health care professionals makes the experience one worth remembering.
We feel that remembrance should to be shared.
Every week, the Division of Communications and Marketing will highlight the excellent work performed by GRHealth’s physicians, nurses and staff members in a new segment titled “Heroes in Health Care.”
Told through the voices of patients, our aim is to let the people who matter most tell their stories about the men and women who’ve made a memorable impact on their lives.
This week, we begin in the Adult Epilepsy Clinic, where Dr. Debra Moore-Hill’s thorough, inclusive care is earning her more than her patient’s trust.
“I have the utmost confidence in Dr. Debra Moore-Hill,” this patient said. “She is very thorough, takes time to explain options while including me in the decision about my treatment and is always professional and knowledgeable. I respect her advice and her treatment for my condition.”
Next, we move to the Department of Otolaryngology-Head and Neck Surgery, where providing great care is nothing short of a team effort.
“Everyone from the clerks to the doctor were very helpful in the condition that I was going through,” another patient said. “Dwayne at the front desk in Audiology was instrumental in helping me get in to see Dr. Sarah Mowry. I’m also very thankful for all of ENT helping me get this diagnosed so I could get on the road to recovery sooner.”
Dr. Sumner Fishbein in Ophthalmology received some exceptional praise for listening to and acting upon a patient’s concerns.
“I honestly feel that Dr. Fishbein saved my vision, if by no other method than to listen to me and act upon my concerns,” the patient said. “He was my third opinion and my last!”
Dr. John Morgan in Movement Disorders earned a thank you for taking the time to learn just what his patient needed.
“Exceptional staff,” this patient said. “Dr. John Morgan took over two hours with me and brought in his colleagues in order to fully understand me and my issues!”
And last, but certainly not least, the entire staff of Pediatric Neuropsychology received a short, but very sweet, thank you from one grateful patient.
“The entire staff made me feel like family,” the patient said. “Thank you all.”
Please join us in congratulating our colleagues for their excellent work and their dedication to providing memorable and personal care!